Frequently asked questions

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Payments are processed securely at checkout — we never see or store your full card details.

Prices are shown in US dollars (USD). If your card is in another currency, your bank converts the amount at its own exchange rate and may add a small foreign transaction fee.

Yes, as long as your order hasn’t been dispatched. Contact us as soon as possible with your order number and we will update or cancel it. Once shipped, you can return it under our returns policy.

Check your spam or promotions folder first. If it isn’t there, contact us with the name and email you used at checkout and we will confirm your order.

We ship worldwide. Enter your address at checkout to see the shipping options and cost for your country.

Orders are dispatched within 24–48 hours on business days. Delivery usually takes 5–8 business days to the US and Canada, 6–10 to the UK and Europe, and 7–20 to other regions. These are estimates — customs checks can add time.

Depending on your country and the order value, your local customs office may charge import duties or taxes. These are set by your government, are not included in our prices and are paid by the recipient.

As soon as your order ships we email you a tracking number and link. You can also see order status in your account or on our Track order page.

You can return most items within 14 days of delivery. They must be unused and in original condition with tags and packaging. Opened beauty and personal-care items can’t be returned for hygiene reasons.

Email or message us with your order number and the item you want to return. We will reply with the return address and instructions. See our Returns page for details.

Once your return arrives and passes a quality check, we refund your original payment method. It usually appears within 5–10 business days, depending on your bank.

We’re sorry! Contact us within 48 hours of delivery with your order number and a photo of the item and packaging. We will send a replacement or a full refund at no cost to you.

No, you can check out as a guest. An account lets you see your order history and track orders in one place.

Yes, for selected products. Contact us with the product, quantity and delivery country and we will get back to you with a quote.