Track your order
Your tracking link is in the shipping confirmation email we send when your order leaves our warehouse.
Where is my order?
The quickest way to track your parcel is the tracking link in your shipping confirmation email. Can’t find it? Enter your order number below and we will send you the latest update.
Check your email
When your order ships we email you a tracking number and a link to the courier’s tracking page. Check your spam or promotions folder too.
Have an account?
Log in to see every order, its current status and the tracking link.
Log in to see ordersWhat each status means
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Placed
We’ve received your order and emailed your confirmation.
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Packed
Your items are checked and packed, usually within 24–48 hours.
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Shipped
Your parcel is with the courier. We email your tracking number.
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Out for delivery
The local courier has your parcel and will deliver it soon.
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Delivered
Enjoy! Not right? You have 14 days to return it.
Common questions
Need help?
Send us your order number and we will check for you.
My tracking hasn’t updated for a few days.
International parcels often show no updates while travelling between countries or waiting in customs. If there is no update for 7 business days, contact us and we will check with the courier.
The parcel shows delivered but I don’t have it.
Check with neighbours and your building reception, and look for a delivery note. If you still can’t find it within 48 hours, contact us and we will open a claim with the courier.
My parcel is held at customs.
Customs may ask the recipient for an ID number or payment of import duties. Follow the courier’s instructions, or contact us and we will help.