Refund policy

14-day returns

You have 14 days from the day your order is delivered to ask for a return. To be eligible, an item must be:

• unused, unworn and unwashed;
• in its original condition, with tags and original packaging;
• accompanied by your order number or proof of purchase.

Items we cannot accept

• opened beauty, skincare and personal-care products (for hygiene reasons);
• earrings, underwear and swimwear with the hygiene seal removed;
• gift cards and items marked as final sale;
• software, game codes or digital products once activated.

How to start a return

1. Email us at arpego.store@gmail.com with your order number and the item(s) you want to return.
2. We reply with the return address and instructions.
3. Pack the item securely and send it back with a tracked service. Keep your proof of postage.

Items sent back without first contacting us cannot be accepted.

Return shipping costs

Unless the item is faulty, damaged or not what you ordered, return shipping is paid by you. Original shipping charges are not refundable.

Damaged, faulty or wrong items

Please inspect your order when it arrives. If an item is damaged, faulty or wrong, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund, including shipping, at no cost to you.

Refunds

Once your return arrives we inspect it and email you to confirm. Approved refunds go back to your original payment method within 5 business days; your bank may take another 5–10 business days to show it. Refunds are made in US dollars, so the amount in your own currency can differ slightly because of exchange rates.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order for the one you want.

Customs duties

Import duties and taxes you paid on delivery are charged by your country’s authorities and cannot be refunded by us. You may be able to reclaim them from your local customs office.

Questions

Need help with a return? Email us at arpego.store@gmail.com — we answer every message.