Returns & refunds

Returns policy

Free & Easy Returns. This Returns Policy applies to all purchases made through N&S Global.

• You can request a return for any item purchased from N&S Global, subject to the terms of this policy. Submit a return request through our Contact Us page, WhatsApp or email.
• The return request must be raised within 14 days from the date of delivery (for all items).
• You are responsible for making sure the correct item is properly packed and returned, together with any included gifts, accessories or peripherals. If an incorrect or incomplete return is sent, a replacement cannot be issued and a new order will need to be placed.
• All items sold by N&S Global are 100% authentic and covered by our Authenticity Guarantee.
• N&S Global may amend, vary or modify these terms at any time without prior notice.

How to return a product

1. Contact us: message us within 14 days of delivery with your order number and the reason for the return.
2. Approval: our team confirms whether your item is eligible and shares the return address or pickup rider details.
3. Pack it: pack the item in its original box with all accessories, gifts and the invoice.
4. Send or pickup: send it by courier, or hand it to our pickup rider where pickup is available.
5. Inspection: once we receive it, we inspect it within 2–3 working days.
6. Refund or replacement: after approval, we issue your refund or replacement.

Refunds policy

• Refunds are issued only after the returned item has been received and inspected by N&S Global.
• If the return is approved, the refund is processed within 3–5 working days.
• Refunds are sent to the original payment method. For Cash on Delivery (COD) orders, the refund is sent by bank transfer, JazzCash or Easypaisa.
• Shipping charges are non-refundable, unless the product was wrong, damaged or defective.
• If you paid by card, your bank may take an additional 3–7 working days to show the refund.

Warranty after usage

Electronic appliances and mobile phones: if an issue appears after use or after the return period has ended, check whether the product is covered by the seller warranty or the brand warranty. Contact us with your order number and a video of the issue.

Pre-owned / like-new purchases:

• Phones: 3-month warranty
• Laptops and tablets: 6-month warranty

Please refer to our Warranty Policy for the full terms and conditions. The warranty does not cover physical damage, water damage, broken screens or unauthorised repairs.

Valid reasons to return an item

You can return an item if:

• The product is damaged or broken on delivery
• The product is defective or not working
• The wrong product, size or colour was delivered
• Parts or accessories are missing
• The product does not match its description or picture

Please share a clear photo or video as proof when you raise a return request.

Change of mind policy

• Change-of-mind returns are accepted within 14 days of delivery, only if the product is unused, unopened and in its original condition with all tags and packaging.
• If the product has been used or opened, or its tags have been removed, a change-of-mind return will not be accepted.
• For change-of-mind returns, the return shipping cost is paid by the customer.
• Change of mind does not apply to products in the Non-Returnable Category.

Non-returnable category

The following items cannot be returned or exchanged for hygiene or safety reasons, unless they arrive damaged, defective or wrong:

• Undergarments, swimwear and earrings
• Beauty, cosmetics, skincare and personal care items (if opened or used)
• Health and baby care items
• Groceries, food items, digital goods and gift cards
• Customised or personalised products
• Final sale or clearance items (where mentioned)

Expiry policy

• We do not sell expired products.
• If you receive a product that is close to expiry (less than 3 months remaining) or expired, contact us within 48 hours of delivery with a photo of the expiry date.
• After verification, we will offer a replacement or a full refund.

Foreign objects or wrong item in parcel

• If you find a foreign object, a wrong item or an empty box in your parcel, do not use the product.
• Record an unboxing video and contact us within 48 hours of delivery.
• After verification, we will arrange a replacement or a refund.